Cancellation Policy & Procedure

1. Policy

Perfect Balance Nutrition values appointment times with our patients. Therefore, appointments will be scheduled exclusively for one patient at a time. This ensures that PBN professional staff and resources are dedicated to the patient booked for the designated session.
Missed appointments or last-minute cancellations result in costs to our business and disadvantages to potential clients that could have benefitted from the appointment time slot.
To ensure efficient use of our staff resources and time, patients are requested to provide at least 48 hours notice to cancel or reschedule appointments. This will also provide adequate opportunity for the session time to be made available for other patients.

Cancellation fees are:
– A cancellation fee of $35 for cancellations under 48 hours notice.
– A cancellation fee of 50% of the consultation fee for cancellations under 24 hours notice.
– A cancellation fee of 100% of the consultation fee for same day cancellations.
NDIS clients – a cancellation fee of 100% of the consultation fee will be incurred for cancellations under 48 hours notice.

2. Procedure

A reminder SMS (or call where pre-arranged), as well as an email will be issued by PBN to the patient 3 days before their allocated appointment. Failure by PBN to issue a reminder call or SMS does not void the patient of their responsibility to attend or reschedule their appointment with at least 48 hours notice.

All new PBN patients will be advised of the cancellation policy and procedure.